1. Overview & Service Scope
Welcome to Onsite Carpet & Flooring ("we," "our," or "us"). We operate this website as a free referral service designed to assist homeowners and business owners in Santee, CA and surrounding communities in connecting with independent, local, licensed flooring service contractors.
This Privacy Policy describes the policies and procedures regarding the collection, use, and disclosure of information when you access our website or connect via telephone at +1 619 320 9092.
2. Information We Collect
We prioritize privacy by operating a call-first, zero-lead-form service model. We collect information in the following ways:
- Voluntary Telephone Information: When you call our referral telephone number (+1 619 320 9092), you may voluntarily share your name, phone number, residential or commercial address, and flooring project requirements (such as square footage, preferred materials, or timeline).
- Automated Telephony Logs: Standard telecommunication data such as caller ID, call duration, timestamp, and carrier routing required to connect you with an available licensed local contractor.
- Technical & Usage Analytics: Non-personally identifiable technical information when you visit our website, including your IP address, browser type, device specifications, operating system, and pages viewed, to improve site speed and accessibility.
3. How We Use Collected Information
Information collected is utilized strictly for legitimate business purposes:
- To facilitate direct phone connectivity between you and a local licensed flooring installer in your service territory.
- To schedule complimentary in-home laser measurements and mobile showroom sample consultations.
- To maintain service quality, verify contractor response times, and prevent fraudulent telecommunication activity.
- To monitor website uptime, load performance, and optimize user experience.
4. Information Sharing & Third-Party Contractors
We do not sell, rent, or trade your personal information to third-party data brokers or marketing lists.
In accordance with the core purpose of our referral platform, when you place a phone call to request flooring services, your call and associated inquiry details are routed directly to an independent, qualified local contractor operating in Santee or your designated service area. These independent contractors utilize this information solely to discuss your flooring needs and provide estimates.
5. Cookies & Tracking Technologies
Our website may utilize standard web cookies and anonymous tracking technologies to evaluate site traffic and user navigation. You may configure your web browser settings to reject cookies or notify you when cookies are being set. Disabling cookies will not hinder your ability to view content or contact our dispatch line.
6. Data Security & Storage
We implement industry-standard administrative and technical safeguards (including HTTPS SSL 256-bit encryption across all web traffic) to protect information against unauthorized access, loss, or misuse. However, please be aware that no electronic transmission over the Internet or cellular network is guaranteed to be 100% secure.
7. California Consumer Privacy Rights (CCPA / CPRA)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents are entitled to specific rights concerning their personal information:
- Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information collected about you.
- Right to Delete: You have the right to request deletion of personal information collected from you.
- Right to Non-Discrimination: We will not deny services or charge different rates if you exercise any of your privacy rights.
To exercise any applicable California privacy rights, you may contact our dispatch administration at +1 619 320 9092.
8. Third-Party External Links
Our website may contain links to external third-party websites or resources. We do not control and are not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review the privacy notices of any external site you visit.
9. Children's Privacy (COPPA)
Our service is directed solely to adult homeowners and property managers aged 18 and older. We do not knowingly solicit or collect personal identifiable information from children under the age of 13.
10. Modifications to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any revisions will be published directly to this URL with an updated revision date at the top of the page.
11. Contact Us
If you have questions, comments, or requests regarding this Privacy Policy or our referral practices, please contact us directly: